Previous Works
Over the years, I have gained valuable experience across various roles in customer service, language teaching, and property management. My expertise in communication, organization, and customer support has allowed me to thrive in diverse professional environments.
Virtual Assistant for Property Management
March 2021 - Currently
- Get in touch with contractors to get a follow-up on repairing or cleaning in the property.
- Answering or returning missing calls from property managers.
- Leasing, collections, and leasing renewals process.
- Contact with utility companies to transfer, turn on/off service in the properties.
- Respond to applicants’ inquiries.
- Manage move-in/out schedules.
English Language Teacher
June 2019 – March 2021
- Teaching groups and private classes.
- Monthly Rotating Schedules and Rotating Branches.
- Responsibility, punctuality, patience, confidence, understanding.
- Rigorous teaching program to follow every month with activities included.
Call Center
June 2020 - February 2021
- Customer Service for patients with different inquiries about their insurance bills ;
- Payments after insurance
- Payment Plans Set up
- Rebills or fix coding issues
- Requests for Refunds when overpayments were made by error
- Modifications on patients’ accounts
- Assistance for representatives of insurances when requesting itemized bills or reporting billing issues.
- Send itemized bills when patients required it
June 2020 - February 2021
- Customer Service Representative for Hilton Reservations and Customer Care (HRCC)
- Serving clients in English.
- Telephone service to clients and users of the services of the Hilton Hotel Company in the United States.
- Resolution of cases related to modifications, cancellations, services, and reservations of the Hotel to clients and users of the Hilton Corporation in the United States.
- Provide detailed information on Hilton Hotels services and achieve monthly sales goals.
- Telephone service to clients and users of Hilton Hotels on the information corresponding to the services provided by Hilton Hotel through its website.
- Call coordination for sending forms to users and customers of the company in order to assess the degree of satisfaction and quality of care.
- Achievement of metrics in terms of average call duration, quality of service, sales, and customer service.
